PERSONAL TOUCH AS STANDARD

VAT No. 331301658
Company Reg No. 12171762

Tel: 0208 984 9666

Relocate Removals & Storage Ltd operate out of Essex but cover the whole of the UK

Registered as a limited company in England and Wales under company number: 12171762
Unit 2 – Purfleet Industrial Estate,
Kerry Avenue, Purfleet, Essex, RM15 4YA

Complaints

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

Our Procedure

Either call us on 0208 9840 9666

Or write to us at the address above (please request proof of receipt if posting)

Or email us on info@relocateremoval.co.uk

We aim to respond within 2 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 456 6031.